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TEST ONLY!!!!

1. 1. Please select the NCDOT division or business unit where the employee works.

 *Do Not Know / Unsure*
 2 (22%) 
 
 Communications Office
 0 (0%)  
 Division of Planning and Programming
 1 (11%) 
 
 Governance Office
 1 (11%) 
 
 Governor's Highway Safety Program
 1 (11%) 
 
 Office of the CFO
 0 (0%)  
 Funds Administration Section
 0 (0%)  
 Accounting Operations and Budget Unit
 0 (0%)  
 Purchasing Section
 0 (0%)  
 Support Services Section
 0 (0%)  
 Chief Engineer’s Office
 0 (0%)  
 Construction Unit
 0 (0%)  
 Contract Standards and Development Unit
 0 (0%)  
 Design-Build Unit
 0 (0%)  
 Facilities Management Unit
 1 (11%) 
 
 Materials & Tests Unit
 0 (0%)  
 Professional Services Management Unit
 1 (11%) 
 
 Highways – Division 01
 0 (0%)  
 Highways – Division 02
 0 (0%)  
 Highways – Division 03
 0 (0%)  
 Highways – Division 04
 0 (0%)  
 Highways – Division 05
 0 (0%)  
 Highways – Division 06
 0 (0%)  
 Highways – Division 07
 0 (0%)  
 Highways – Division 08
 0 (0%)  
 Highways – Division 09
 0 (0%)  
 Highways – Division 10
 0 (0%)  
 Highways – Division 11
 0 (0%)  
 Highways – Division 12
 0 (0%)  
 Highways – Division 13
 0 (0%)  
 Highways – Division 14
 0 (0%)  
 Right Of Way Unit
 0 (0%)  
 Structures Management Unit
 0 (0%)  
 Transportation Program Management Unit
 0 (0%)  
 Utilities Unit
 0 (0%)  
 State Maintenance Operations Unit
 0 (0%)  
 Fleet and Material Management Unit
 0 (0%)  
 Operations Program Management Unit
 0 (0%)  
 Roadside Environmental Unit
 0 (0%)  
 Technical Services’ Office
 0 (0%)  
 Environmental Policy Unit
 0 (0%)  
 Environmental Analysis Unit
 0 (0%)  
 Geotechnical Engineering Unit
 0 (0%)  
 Hydraulics Unit
 0 (0%)  
 Location & Surveys Unit
 0 (0%)  
 Photogrammetry Unit
 0 (0%)  
 Project Management Unit
 0 (0%)  
 Roadway Design Unit
 0 (0%)  
 Transportation Mobility and Safety Division Office
 0 (0%)  
 Traffic Safety Unit
 0 (0%)  
 Traffic Management Unit
 0 (0%)  
 Signing and Delineation Unit
 0 (0%)  
 ITS & Signals Unit
 0 (0%)  
 Oversize/Overweight Permit Unit
 0 (0%)  
 Human Resources Division
 0 (0%)  
 Office of the Deputy Secretary for Multi-modal Transportation
 0 (0%)  
 Aviation Division
 0 (0%)  
 Bicycle & Pedestrian Transportation Division
 0 (0%)  
 Ferry Division
 0 (0%)  
 Public Transportation Division
 0 (0%)  
 Rail Division
 0 (0%)  
 North Carolina Turnpike Authority
 0 (0%)  
 Office of Civil Rights
 0 (0%)  
 Office of Strategic Initiatives and Program Support
 0 (0%)  
 Office of the Chief Deputy Secretary
 0 (0%)  
 Office of the Chief Operating Officer
 0 (0%)  
 Office of the Inspector General
 0 (0%)  
 Office of the Secretary
 0 (0%)  
 Safety & Risk Management Unit
 0 (0%)  
 Transportation Planning Division
 0 (0%)  
 15. Facilities Management Unit
 1 (11%) 
 
 Bridge Repair
 1 (11%) 
 
Total: 9

2. 2. Did the NCDOT staff member respond to your issue in a timely manner?

 1 - Did Not Meet Expectations
 0 (0%)  
 2
 0 (0%)  
 3
 0 (0%)  
 4
 0 (0%)  
 5 - Met Expectations
 2 (33%) 
 
 6
 0 (0%)  
 7
 0 (0%)  
 8
 0 (0%)  
 9
 0 (0%)  
 10 - Exceeded Expectations
 3 (50%) 
 
 Met Expectations
 1 (17%) 
 
Total: 6

3. 3. Was your question, comment or need addressed to your satisfaction?

 1 - Did Not Meet Expectations
 1 (25%) 
 
 2
 0 (0%)  
 3
 0 (0%)  
 4
 0 (0%)  
 5 - Met Expectations
 0 (0%)  
 6
 0 (0%)  
 7
 0 (0%)  
 8
 0 (0%)  
 9
 2 (50%) 
 
 10 - Exceeded Expectations
 1 (25%) 
 
Total: 4

4. 4. Was the staff member courteous and professional?

 1 - Did Not Meet Expectations
 1 (33%) 
 
 2
 0 (0%)  
 3
 0 (0%)  
 4
 0 (0%)  
 5 - Met Expectations
 1 (33%) 
 
 6
 1 (33%) 
 
 7
 0 (0%)  
 8
 0 (0%)  
 9
 0 (0%)  
 10 - Exceeded Expectations
 0 (0%)  
Total: 3

5. 5. Did the staff member provide guidance and/or direct you to appropriate resources?

 1 - Did Not Meet Expectations
 0 (0%)  
 2
 0 (0%)  
 3
 0 (0%)  
 4
 0 (0%)  
 5 - Met Expectations
 0 (0%)  
 6
 0 (0%)  
 7
 3 (75%) 
 
 8
 0 (0%)  
 9
 1 (25%) 
 
 10 - Exceeded Expectations
 0 (0%)  
Total: 4

6. 6. How would you rate your overall satisfaction?

 1 - Did Not Meet Expectations
 0 (0%)  
 2
 0 (0%)  
 3
 0 (0%)  
 4
 0 (0%)  
 5 - Met Expectations
 0 (0%)  
 6
 2 (50%) 
 
 7
 0 (0%)  
 8
 1 (25%) 
 
 9
 0 (0%)  
 10 - Exceeded Expectations
 1 (25%) 
 
Total: 4

7. 7. Comments, feedback or suggestions?

 Text
 2 (50%) 
 
 text
 1 (25%) 
 
 Text...
 1 (25%) 
 
Total: 4