This happens when your computer is configured with a lower security setting than our website allows.
If you’re using Internet Explorer, you may be able to access the
site with Mozilla Firefox or Google Chrome if they’re installed on your
The issue mostly crops up on older Windows XP computers. While
NCDOT cannot compel you to change any settings on your computer, or be
responsible for any affects it has on your machine, we believe following
these steps will fix the issue for the majority of Windows XP users.
You may need assistance from your in-house IT personnel to make this change.
- Step 1Click Start, then Control Panel, then Administrative Tools
- Step 2In the left-hand pane, expand the 'Local Policies' tree, and click on 'Security Options.'
- Step 3In the right-hand pane, scroll down to 'Network Security: LAN Manager Authentication Level' and double-click it.
- Step 4A dialog with a drop-down box will appear. Select 'Send NTLMv2 response only.'
- Step 5Hit 'Ok'
- Step 6Reconnect to the site
If after trying these steps you still cannot access the site,
please contact the NCDOT representative you were working with and ask
them to place a help desk ticket on your behalf.