Signing In Trouble signing in? Get quick solutions to common issues.

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  • ?I can sign in, but I don’t see my Team Site listed.

    Connect Team Site: 

    ​Please contact the NCDOT Representative who sent you the initial message about the Connect team site.  They’ll need to have your NCID added as an authorized user of the team site.  Be sure and include the NCID username you’re signing in with.

    ​SharePoint Online Team Site: ​

    Please contact the NCDOT Representative who sent you the initial message about the SharePoint Online team site.  They’ll need to have your email added as an authorized user of the team site.  

  • ?I receive a 401 unauthorized error message.

    ​You may be using the wrong NCID. Please verify that the NCID username you're using is the one you provided to the NCDOT representative who contacted you about the Team Site.

    Another explanation is that you may have been sent a link to a section of the site you haven't been given access to. Please contact the NCDOT Representative who first contacted you about the Team Site.

  • ?I’m unable to sign in.

    ​Your NCID Account maybe locked.  Please wait 30 minutes for your NCID Account to unlock and try again.  You may also visit the main NCID web site to unlock it by resetting your password.


    Your account must also be activated via email link. If you've signed up for a new account and have not activated it, please do so.  Check your spam folder if you don't see the message.


    And remember you need to type "NCID\" before your username for access.

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  • ?When I sign in I receive a blank white screen.

    ​This happens when your computer is configured with a lower security setting than our website allows.

    Connect NCDOT requires a modern browser like Microsoft Edge, Google Chrome, Mozilla Firefox, or Safari.  Internet Explorer is not supported.

    Possible Fix:

    While NCDOT cannot compel you to change any settings on your computer, or be responsible for any affects it has on your machine, we believe following these steps will fix the issue. 

    You may need assistance from your in-house IT personnel to make this change.

    • Step 1Click Start, then Control Panel, then Administrative Tools
    • Step 2In the left-hand pane, expand the 'Local Policies' tree, and click on 'Security Options.'
    • Step 3In the right-hand pane, scroll down to 'Network Security: LAN Manager Authentication Level' and double-click it.
    • Step 4A dialog with a drop-down box will appear. Select 'Send NTLMv2 response only.'
    • Step 5Hit 'Ok'
    • Step 6Reconnect to the site

     

  • ?I lost/forgot my password.

    If you have an NCID Business Account and need your password reset, please visit the NCID web site. After answering a series of security questions, you will be able to create a new password for your account.

  • ?Signing in with your Mac

    For Apple Mac OSX users, you must use Google Chrome, Microsoft Edge, Mozilla Firefox or Safari as your browser when signing into an NCDOT SharePoint site like Connect NCDOT.  


  • ?I try to sign in and the login box keeps re-appearing.

    If the login box keeps re-appearing, your account may be temporarily locked because of too many failed login attempts.  You'll need to wait 30 minutes before you can try again.

    If you're stillunable to login after that, it's possible that your computer is configured with a lower security setting than our website allows.  

    Connect NCDOT requires a modern browser like Microsoft Edge, Google Chrome, Mozilla Firefox, or Safari.  Internet Explorer is not supported.​

    Possible Fix:

    While NCDOT cannot compel you to change any settings on your computer, or be responsible for any affects it has on your machine, we believe following these steps will fix the issue.
     
    You may need assistance from your in-house IT personnel to make this change.
    • Step 1Click Start, then Control Panel, then Administrative Tools
    • Step 2In the left-hand pane, expand the 'Local Policies' tree, and click on 'Security Options.'
    • Step 3In the right-hand pane, scroll down to 'Network Security: LAN Manager Authentication Level' and double-click it.
    • Step 4A dialog with a drop-down box will appear. Select 'Send NTLMv2 response only.'
    • Step 5Hit 'Ok'
    • Step 6Reconnect to the site
    ​

     
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