Signing In Trouble signing in? Get quick solutions to common issues.

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  • ?I can sign in, but I don’t see my Team Site listed.

    ​Please contact the NCDOT Representative who sent you the initial message about the team site.  They’ll need to have your NCID added as an authorized user of the team site.  Be sure and include the NCID username you’re signing in with.

  • ?I receive a 401 unauthorized error message.

    ​You may be using the wrong NCID. Please verify that the NCID username you're using is the one you provided to the NCDOT representative who contacted you about the Team Site.

    Another explanation is that you may have been sent a link to a section of the site you haven't been given access to. Please contact the NCDOT Representative who first contacted you about the Team Site.

  • ?I’m unable to sign in.

    ​Your NCID Account maybe locked.  Please visit the main NCID web site to unlock it. 


    Your account must also be activated via email link. If you've signed up for a new account and have activated, please do so.  Check your spam folder if you don't see the message.


    And remember you need to type "NCID\" before your username for access.

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  • ?When I sign in I receive a blank white screen.

    ​This happens when your computer is configured with a lower security setting than our website allows.

    If you’re using Internet Explorer, you may be able to access the site with Mozilla Firefox or Google Chrome if they’re installed on your workstation.

    Possible Fix:

    The issue mostly crops up on older Windows XP computers. While NCDOT cannot compel you to change any settings on your computer, or be responsible for any affects it has on your machine, we believe following these steps will fix the issue for the majority of Windows XP users. 

    You may need assistance from your in-house IT personnel to make this change.

    • Step 1Click Start, then Control Panel, then Administrative Tools
    • Step 2In the left-hand pane, expand the 'Local Policies' tree, and click on 'Security Options.'
    • Step 3In the right-hand pane, scroll down to 'Network Security: LAN Manager Authentication Level' and double-click it.
    • Step 4A dialog with a drop-down box will appear. Select 'Send NTLMv2 response only.'
    • Step 5Hit 'Ok'
    • Step 6Reconnect to the site
    If after trying these steps you still cannot access the site, please contact the NCDOT representative you were working with and ask them to place a help desk ticket on your behalf.

     

  • ?I lost/forgot my password.

    If you have an NCID Business Account and need your password reset, please visit the NCID web site. After answering a series of security questions, you will be able to create a new password for your account.

  • ?I try to sign in and the login box keeps re-appearing.

    This happens when your computer is configured with a lower security setting than our website allows.

    If you’re using Internet Explorer, you may be able to access the site with Mozilla Firefox or Google Chrome if they’re installed on your workstation.

    Possible Fix:

    The issue mostly crops up on older Windows XP computers. While NCDOT cannot compel you to change any settings on your computer, or be responsible for any affects it has on your machine, we believe following these steps will fix the issue for the majority of Windows XP users. 
    You may need assistance from your in-house IT personnel to make this change.
    • Step 1Click Start, then Control Panel, then Administrative Tools
    • Step 2In the left-hand pane, expand the 'Local Policies' tree, and click on 'Security Options.'
    • Step 3In the right-hand pane, scroll down to 'Network Security: LAN Manager Authentication Level' and double-click it.
    • Step 4A dialog with a drop-down box will appear. Select 'Send NTLMv2 response only.'
    • Step 5Hit 'Ok'
    • Step 6Reconnect to the site
    If after trying these steps you still cannot access the site, please contact the NCDOT representative you were working with and ask them to place a help desk ticket on your behalf.
    ​

     
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