Technical Information Information on downloading files, supported browsers and security settings.

:

  • ?I can sign in, but I don’t see my Team Site listed.

    ​Please contact the NCDOT Representative who sent you the initial message about the team site.  They’ll need to have your NCID added as an authorized user of the team site.  Be sure and include the NCID username you’re signing in with.

  • ?The Connect NCDOT web site isn't working in my browser.

    While the Connect NCDOT web site will display in older web browsers, it was designed to take advantage of modern desktop browsers.

    Supported desktop web browsers include;

    • Apple Safari
    • Google Chrome
    • Microsoft Internet Explorer 9+
    • Mozilla Firefox
    • Opera

    Additionally, Connect NCDOT offers limited support for the following legacy desktop browsers;

    • Microsoft Internet Explorer 8
    • Microsoft Internet Explorer 7 

    The Connect NCDOT web site was designed to function in mobile web browsers as well. Currently supported operating systems include;

    • Apple iOS (iPhone, iPod Touch, iPad, etc.)
    • Google Android

    In order to fully experience the Connect NCDOT web site, please make sure your web browser supports the following Internet technologies;

    • Cookies
    • JavaScript
    • HTML5
    • CSS3

  • ?I am having issues downloading files from Connect NCDOT.

    If you are having issues downloading files, please contact the Team Site manager to make sure that your account has permission to access those files.

    Files downloaded from the Connect NCDOT web site can be opened and viewed in their respective software programs.

    Common types of downloadable files include;

    • Adobe Acrobat (File extension: .pdf)
    • Images (File extension: .jpg, .gif or .png)
    • Microsoft Word (File extension: .doc or .docx)
    • Microsoft Excel (File extension: .xls or .xlsx)
    • Microsoft PowerPoint (File extension: .ppt or .pptx)
    • Multiple Files in a Folder (File extension: .zip)

    Most downloads are .pdf files & can be opened with Adobe Reader.

    Saving a file to your computer can be accomplished two ways;

    • Open the file in Adobe Reader and click the 'Save' button on the toolbar (see image below). The toolbar is located at the top or bottom of the screen.
    pdf-save-button.png
    The .pdf 'Save' button in Adobe Reader X for Internet Explorer 9.
    z
    • Click with your right mouse button on the download link and choose 'Save Link' (or 'Save Target') from the menu that appears.
    save-link-as-menu.png
    'Save Link As...' from the right-click menu in Mozilla Firefox.
    z

  • ?When I sign in I receive a blank white screen.

    ​This happens when your computer is configured with a lower security setting than our website allows.

    If you’re using Internet Explorer, you may be able to access the site with Mozilla Firefox or Google Chrome if they’re installed on your workstation.

    Possible Fix:

    The issue mostly crops up on older Windows XP computers. While NCDOT cannot compel you to change any settings on your computer, or be responsible for any affects it has on your machine, we believe following these steps will fix the issue for the majority of Windows XP users. 

    You may need assistance from your in-house IT personnel to make this change.

    • Step 1Click Start, then Control Panel, then Administrative Tools
    • Step 2In the left-hand pane, expand the 'Local Policies' tree, and click on 'Security Options.'
    • Step 3In the right-hand pane, scroll down to 'Network Security: LAN Manager Authentication Level' and double-click it.
    • Step 4A dialog with a drop-down box will appear. Select 'Send NTLMv2 response only.'
    • Step 5Hit 'Ok'
    • Step 6Reconnect to the site
    If after trying these steps you still cannot access the site, please contact the NCDOT representative you were working with and ask them to place a help desk ticket on your behalf.

     
Was this page helpful?