The North Carolina Turnpike Authority (NCTA) released a Request for Proposals (RFP) seeking Technical and Price Proposals from qualified proposing Contractors (“Proposers”) capable of delivering Customer Service Center Operations (CSCO), supported by innovative Contact Center Technology (CCT) solutions that drive efficient customer service operations for the NC Quick Pass Program.
The intent is to identify partners capable of delivering reliable, scalable, and efficient solutions that enhance customer experience, streamline service delivery, and support operational excellence. Proposers must demonstrate proven expertise in modern AI-driven contact center technologies, including omnichannel communication, workforce management, advanced reporting and analytics, and seamless system integration.
