• Civic (Stakeholder/Citizen) Advisory Committees

    A civic advisory committee is a representative group of stakeholders that meets regularly to discuss issues of common concern. While these groups are often called citizens’ advisory committees, the term civic is used here, since citizenship is not a requirement for participation. Civic advisory committees (CACs) have been used for many years and are not in themselves innovative, yet they can be used very creatively.


  • This technique is part of a larger group of techniques. For information about this technique and all other under this larger group (See Information Materials and Small Groups).

    What is a Civic Advisory Committee?
    Civic Advisory Committees (CACs) have been used for many years and are not in themselves innovative, yet they can be used very creatively. For example, a CAC was used in Louisiana to find consensus on environmental issues for input to public agencies. In Florida a CAC advised on designs for deployment of a traffic information system.

    Representation of agencies on a CAC is highly desirable as a means of interaction between local residents and their government. For example, in Portland, Maine, a 35-member CAC developed a long-range transportation plan with agency help. Because it can be used either alone or in conjunction with other techniques, a CAC is widely used to achieve a basic level of local input to transportation planning and development.

    A CAC has these basic features:

    • Interest groups from throughout a State or region are represented;

    • Meetings are held regularly;

    • Comments and points of view of participants are recorded;

    • Consensus on issues is sought but not required;

    • A CAC is assigned an important role in the process.

    Why is it useful?
    A CAC is a forum for hearing peoples' ideas. It is a place where agencies present goals and proposed programs. It provides a continuing forum for bringing peoples' ideas directly into the process and a known opportunity for people to participate. In the San Francisco Bay area, special efforts have been made to include representatives of disabled residents and minorities, including people who speak languages other than English.

    A CAC molds participants into a working group. It is democratic and representative of opposing points of view, with equal status for each participant in presenting and deliberating views and in being heard. It is a place for finding out stances of participants on issues. It is a place where people become educated on technical issues, over several meetings if necessary. It gives a better understanding of the effort and milestones of public agency progress. Its members feel freer to ask agencies for assistance, clarification of points, and follow-up on questions.

    Does a CAC have special uses?
    A CAC demonstrates commitment to participation. Its existence demonstrates progress toward involving people in projects and programs. It helps find common ground for consensus about a solution. If consensus cannot be reached, a CAC provides a forum for identifying positions, exploring them in depth and reporting the divergences of opinion to the agencies.

    A CAC is flexible. It can be part of regional or State planning or of a single project, with community participants’ assistance in anticipating construction and identifying measures to reduce potential disruption. It can be subdivided. In the St. Louis area, three CACs were formed to develop the regional long-range plan.

    Who participates? And how?
    Representatives of community groups or stakeholders are selected in one of two ways: 1) an agency carefully identifies all stakeholders, including the general public; and 2) the public self-selects CAC memberships; i.e., those who are interested attend. If membership is not fully representative, an agency should encourage groups not represented to attend or seek their input in some other way. San Francisco County Transit Authority appoints 11 CAC members, drawing upon a pool of self-selected candidates who submit resumes. People who attend meetings are asked if they would like to be considered for CAC membership. In appointing members, the Authority proactively seeks diversity and balance of representation by race, gender, neighborhood activists, business interests, the disability community, bicycle proponents, et al. The CAC is used as a sounding board by the Authority on a wide variety of transportation issues.

    Diversity in viewpoints is a plus, to ensure full discussion. Though no special training is required, attendees typically have a broad, long-term view in discussing issues within a geographic area—not a specific, single project. In many areas, such as the San Francisco Bay area, agencies make targeted efforts to involve freight interests.

    People participate by examining and discussing issues with others. Mailings prior to a meeting help participants understand issues and form questions. Major points of discussion are typically recorded; in some instances, substantial detail on issues is desirable.

    How do agencies use the output?
    A CAC helps monitor community reactions to agency policy, proposals, and progress. Observing interactions at the periodic sessions of a CAC, agencies become aware of opinions and stances at an early point in the process—often before they become solidified or difficult to modify. Working with a CAC, an agency crafts compromise positions through give-and-take and over a relatively short period of time. For example, in Pennsylvania a CAC helped determine the extent to which a highway project would affect a rapidly developing area in the Pocono Mountains.

    Who leads a CAC?
    A CAC elects its own leader. Dynamic and firm community leadership is effective in enlivening a CAC. In Chatham County–Savannah, Georgia, a charismatic leader strengthened the CAC’s role in planning. Typically, CAC members select a leader who can deal with agencies in an open and friendly manner and who is sensitive to group dynamics and able to effectively lead the discussion and draw opinions and positions from participants.

    What does a CAC cost?
    A CAC requires support staff within an agency, and the work can be substantial. Meeting minutes must be taken. Background information, minutes, and agendas must be sent out before meetings. A site for the meeting must be selected. Agency representatives must attend to provide resources for CAC questions and response preparation. A CAC may want to sponsor a special meeting on transportation's role in the community, as was done in Pittsburgh. Additional assistance may be required in some instances. For example, in Washington State a CAC led by a facilitator helped plan a highway bypass on the Olympic peninsula.

    Material needs are minimal, but a quiet meeting room is essential. Written materials may be needed at hand to supplement or give depth to the notes mailed prior to the meeting. In many cases, an agency needs to carefully explain its position or analysis, requiring staff and materials at hand.

    How is a CAC organized?
    Ideally, a CAC has limits on its size to encourage discussion. However, flexibility is needed. Rigid limits exclude people who could provide valuable input; they also discourage future participation. If an overall size limit is undesirable, a large CAC can be divided into subgroups. However, this curtails interaction among interests. Recognizing this, a CAC and the sponsoring agency should investigate overcoming these limitations through other means. For example, conferences can be used to expose CAC members to interaction with interests not represented on the CAC.

    A CAC usually has officers, with a chairperson or director, an assistant director to chair meetings in the absence of the chairperson, and a secretary to record minutes (this person is sometimes on an agency staff). Elected officers may serve for a year or more.

    CAC meetings are managed by the elected officers with assistance from agency staff. Formal parliamentary procedures, if oriented toward voting, are less useful than informal rules and consensus-building techniques. Meetings are usually held on a regular basis.

    Pre-meetings help plan the regular sessions and draft policy goals. CAC officers and agency staff work together to bring substantive issues before the larger group. Subcommittees are established to explore details of issues, with meetings held between the regular sessions of the CAC.

    A typical CAC agenda covers the following items:

    • Introductions, if attendees vary each time;

    • Welcome to newcomers;

    • Discussion of agenda, seeking potential changes;

    • Discussion of items on agenda in order unless change is requested;

    • Presentations of information as necessary for clarification; and

    • Determination of whether a consensus on each issue exists.

    How is a CAC used with other techniques?
    An established CAC is a forum for many public involvement techniques. A CAC leader can use brainstorming to establish consensus on a project. (See Brainstorming) Facilitation by an outside specialist is used within a CAC to establish or resolve a particular or pressing problem. (See Facilitation) A CAC uses the visioning technique to establish long-range policy goals. (See Visioning) A CAC should be able to consider the special issues of people with disabilities. Video techniques can illustrate specific points. (See Video Techniques)

    What are the drawbacks?
    A CAC can seem to be manipulated by an agency unless information from governmental sources is fully shared. The CAC may feel it is outclassed or overwhelmed by technical information if care is not taken by agencies to explain essential facts or features. In such cases, a CAC may become inactive.

    A CAC is most useful on a project or regional scale. A statewide CAC or one for a very large region can be unwieldy when a large number of people are involved and travel is required of both staff and participants. A CAC’s effectiveness depends on being able to hear and decide on the issues in an efficient and fair manner. Thus, effective leadership is essential.

    A CAC does not encompass all points of view. By virtue of being representative, it is never all-inclusive. A CAC’s voice may be skewed if it does not represent all stakeholders and the general public. It may be difficult to represent minority interests.

    Opponents may refuse to consider each other’s ideas. People who feel they are being controlled or patronized may withdraw from full participation. Agency staff members who feel that the process is leading nowhere may not respond appropriately to questions from participants.

    For further information:
    Chatham County–Savannah, Georgia
    (912) 651-1440

    E–W Gateway Coordinating Council, St. Louis, Missouri
    (314) 421-4220

    Metropolitan Transportation Commission, San Francisco Bay area
    (415) 778-6700

    Phoenix, Arizona, Regional Transportation Authority
    (602) 262-7242

    Portland, Maine, Area Comprehensive Transportation Committee
    (207) 774-9891

    San Francisco County Transit Authority
    (415) 552-4800

    Southwest Pennsylvania Regional Planning Commission, Pittsburgh
    (412) 391-5590


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 Technique Information

Committees and Task Forces
Project/Study Scale
Local/Sub-regional, Regional, Corridor, Statewide, Multistate
Public Engagement Goals
Collaborate, Consult, Inform, Involve
3 - 12 months, > 12 months

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