Usage Story Details  

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  • Taking it to the Street: Beyond the Traditional Meeting

    The Florida Department of Transportation has been a proponent of smaller, targeted methods for obtaining public input and building relationships with the community. These methods have been used to compliment traditional meeting practices. They include targeted small group meetings, drive-up open houses set up in tents, and established public outreach offices. These non-traditional methods directly engage the public at places and times convenient and comfortable to them.

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  • Partnerships with Rural School Systems to Maximize Input

    As part of the Southwest Georgia Interstate Study and the Connect Central Georgia Study, the Georgia Department of Transportation worked in partnership with county school systems to distribute and collect survey feedback from the community at-large. Packets of surveys were delivered to the office of each elementary, middle, and high school in each system, and were then sent home with students in order to reach parents. Parents could return hard copies of the surveys to the schools, by mail, email, or fax, or they could access an online version of the survey to provide feedback. GDOT also worked with area libraries to distribute surveys and encourage the public to access the web-basted survey via library computers to provide their feedback.​

  • Building Local Connections - Outreach through fairs and festivals

    As part of the Connect Central Georgia Study, the Georgia Department of Transportation set up study information booths at several community festivals to engage with area citizens, get the word out about the study, and expand reach to the community at large. At the festival, project newsletters were distributed, names were collected for the project mailing list, and citizens were asked to participate in a short survey about transportation needs and priorities in their community over the next 20+ years.

  • Creating an Environmental Stewardship Program through Working Groups

    The US 301 Waldorf Area Transportation Improvements Project has an abundance of both natural and social environmental features. This task was dedicated to establishing a new school of thought about a highway project - reaching out to the affected communities to determine what community resource-based environmental stewardship projects and programs they would like to see as a benefit to their community. Meetings were held with various stakeholders that included residents, environmental groups, local government agencies, federal agencies, and Maryland State Highway Administration (SHA). A list of recommendations for environmental stewardship opportunities and concerns were developed as a result of these meetings. A process for evaluating and ranking these potential opportunities (including projects and programs) was developed as well. While this effort is about the community resource aspect of environmental stewardship, a parallel Natural Resource Working Group is ongoing and the groups have worked together to reach common ground. 

     

  • What is new on the old road? Historic Highway Enews

    The Oregon Department of Transportation maintains a 1500 contact database to communicate project updates for the Historic Columbia River Highway and the Historic Highway State Trail.  ​

  • Outreach Program Eliminates Section 4(f) Concern

    For a project in Greenville, NC, we proposed connecting Stantonsburg Road in west Greenville (near the hospital and highway) to Tenth Street in east Greenville (near Uptown and East Carolina University). The project was funded by the City, ECU, the hospital, and NCDOT. We were sensitive to the nature of the community, as well as the difference in needs between the community and the funding partners. Most of the alternatives included widening Farmville Boulevard, a four-lane undivided road through a cohesive, minority neighborhood. The project team considered widening left, right, and symmetrically through the neighborhood, attempting to minimize the number of relocations. The public outreach plan included a citizen advisory committee, key leader interviews, and a series of small group meetings with the neighbors and adjacent businesses. Through these interactions, the project team worked through the potential alternatives and the specific needs and desires of the community. As a result of the input from the community, the City of Greenville decided to contribute additional relocation funds to provide a new area for the residents to relocate to as a unit if they chose to do so. At the end of the project, the residents signed a petition requesting that the City and NCDOT choose the alternative that relocated the most number of residents, so that they could remain a cohesive neighborhood in the new location. This petition provided the support necessary for FHWA to determine that this project would not have an adverse and disproportionate impact on the minority community.

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  • Florida MPO bestows Citizen Participation Award

    The Charlotte County-Punta Gorda, Florida MPO Awards a Citizen or Group who through their efforts have made significant and noteworthy contributions to transportation planning. A trophy is presented to the recipient at an MPO Board Meeting each year.

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  • Exploring New Technology: Results of the Oak Hill Parkway Pilot Virtual Open House

    The traditional methods of public engagement will always be an important part of the planning process, but discovering the effectiveness of emerging technologies in order to develop new best practices for public engagement is the charge of the future. The Oak Hill Parkway project in Austin, Texas, provided a unique opportunity to test a new and innovative method to engage the public. This pilot project tested the effectiveness of re-creating a traditional open house in a virtual or online setting in order to provide additional opportunities for engagement and to understand what role emerging technology will play in the engagement process. In order to replicate the experience of a traditional open house in a virtual setting, the research team developed a website, called a virtual open house (VOH). All of the materials presented at the May 23, 2013 Oak Hill Parkway traditional open house were presented to visitors of the virtual open house through concept videos and text. The concept videos featured visuals of schematics with voiceovers from project staff. Users were directed to the virtual open house through both traditional and online media coverage, as well as advertisements on Google and social media outlets such as Facebook and Twitter. Upon entry to the virtual open house, users were directed to watch an introduction video that explained the purpose of the VOH and directions on how to use it. Once registered, users were sent to an overview page, where background information on the project was provided. From there, users were able to choose any of the nine concepts (shown as thumbnails at the top of the page), watch the informative video, and click a thumbs-up or thumbs-down button depending on their feelings toward the concept. The VOH went live on May 23, the day the traditional open house was held, and was open until the close of the official comment period, 12 days later on June 3, 2013. During this period, there were two, 2-hour-long real-time chat sessions, where each of the nine concept videos and the overview page featured chat boxes that were staffed by an Oak Hill Parkway project representative. During the real-time chat sessions, visitors were able to provide comments, ask questions directly of Oak Hill Parkway project representatives, and receive answers in real time. During the remainder of the period that the virtual open house was live, users were able to provide comments and questions through a link to the Oak Hill Parkway project website. Researchers were able to gauge the effectiveness of the virtual open house by using Google and YouTube analytics to evaluate the attendance and quality of participation. To evaluate the attendance of the virtual open house, researchers tracked the number of visitors by day, which provided insight into how well attended the VOH was during the entire period it was live. In addition, researchers were able to evaluate how attendance changed during the real-time chat sessions as compared to the rest of the period the VOH was live, based on the measurement of how many pages within the virtual open house were viewed per hour for each day that the virtual open house was live. The analytical tools also provided researchers with the ability to gauge the quality of participation during the VOH. Researchers were able to measure the average amount of time that each user spent in the VOH per day in order to gain insight into not only how many visitors came through the door, but how long those visitors actively engaged with project materials while visiting. The average number of pages viewed per visitor provided researchers with an additional metric to gauge how effectively users interacted with project materials while visiting the virtual open house.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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  • Building Connections in a Rural Community - Maysville, NC

    During the environmental phase of a roadway project in the small community of Maysville, North Carolina, the outreach team worked with the IGA Grocery Store to get information about the project out to the community and gather names for the project database. This was the only grocery store within 20 miles of Maysville, and therefore served many area residents. The team provided the checkout clerks a stack of newsletters to distribute. The Store Manager put a map of the study area on his office so that patrons could walk over and see the project alternatives. He also worked with the outreach team to position them inside the store, so that patrons had to walk by the table while they were shopping. ​

  • Baltimore Red Line – Empowering the Community

     

     The Red Line transit extension project was controversial in many communities due to a perception that the project would hurt the area. The outreach team used a variety of approaches to overcome this perception. The team hired community liaisons to educate residents along the corridor through local leaders who the community could relate to. Interactive public meetings were held to walk through display boards and video that demonstrated what the future alignment could look like. Neighborhood Resource Hubs were established through kits provided at area community centers and at libraries. Where appropriate, these kits were bilingual. A school age outreach component was developed, as well as an internship program that employs 18 interns each year to work on engineering and planning projects in support of the Red Line. This program was designed to both support the project and develop a workforce that could help educate families and build and foster relationships. 
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  • 3D Visualizations Help Public Consider Alternative

    NCDOT conducted a study to replace an S-shaped swing-span bridge over the Perquimans River in Hertford, NC. The existing bridge is eligible for the National Register of Historic Places (NRHP), and terminates in a NRHP historic district. Alternatives were considered that replaced the bridge with a similar-type facility, a higher fixed bridge on a similar alignment, and an alternative that avoided the historic district. A majority of the community was initially concerned about a higher bridge. Through the use of 3D photo renderings from multiple angles, the community was able to visualize the alternative which notably increased support for that alternative (which was eventually selected as the preferred alternative). To obtain appropriate high-resolution photographs, we contracted Sky Site to take photos from a low-flying helicopter and using an elevated camera from ground level.

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  • “Find Your Way Here” - Pop-Up Open House

    The Atlanta Regional Commission held a “pop-up” style open house in an empty storefront off of the main square in Decatur, Georgia on a Saturday afternoon.  The approach was designed to invoke an informal, fun and inviting atmosphere – an opportunity for local and regional residents to receive information, while also providing feedback on PLAN 204, the Regional Transportation Plan and a key element of metro Atlanta’s blueprint for accommodating growth. The outreach team found an empty space, contacted the manager, and reserved the space for free. The team used provocative signage with the message “Find Your Way Here”. The moniker was intentionally mysterious – no exact location, just a message so people would know something was going to be happening in the area and something that would generate social media buzz.  The approach was fun, creative, and “curiosity inspiring” marketing that would draw in street traffic. Materials were produced with simple, easy to see graphics and imagery. The main goal was approachability.​

  • Webinar: Lessons Learned with Public Engagement Toolkit Outreach

    A briefing was held via webinar to provide information and solicit input from public engagement practitioners across the nation on their experiences with public outreach.  The webinar had about 75 participants using a webinar broadcast for a visual presentation, coupled with audio via teleconference phone line.​

  • Successful Public Involvement on a Limited Budget through Online Media

    ​The Tri-Cities of Richland, Pasco and Kennewick is the fourth largest metropolitan area in Washington State with over 253,000 people. At the confluence of the Columbia and Snake Rivers, these communities are linked by three major bridges. With a growing population, congestion on the bridges in 2010 was increasing, prompting the funding of a regional study among the local agencies and the Legislature to look at all reasonable alternatives for a new Columbia River Crossing in the area.

     

    As a member of a team including H.W. Lochner Engineers and J-U-B Engineers, The Langdon Group was hired to manage the public involvement process. This posed the significant challenge of reaching and effectively engaging four distinct communities (including the City of West Richland) to guide a process of determining 2-3 potential crossing locations for further study, from an initial list of 10. The geographically diverse region coupled with a very limited public involvement budget helped determine that online media would play a key role in the process.

    In April 2010, our team launched a project website, Twitter page, Constant Contact E-Newsletter and online survey to provide the community with up-to-date information and receive valuable public input.

    Our strategy was to utilize the local media and existing stakeholder email databases as a means to drive the public to the website. The plan worked— In response to exceptional media coverage, the website generated over 1,100 survey responses and 300 written comments were received. At the May 20, 2010 Steering Committee meeting, this input helped refine the initial 10 crossing alternatives to four.

    In August 2010, a second survey was launched and due to media coverage responding to the news release, nearly 700 members of the public provided online input. The carefully crafted surveys provided valuable demographical and driving habit information to help determine where people in the region were going, when and why. Survey data ultimately revealed three preferred crossing locations, approved by the Steering Committee for further study.

    Throughout the course of the project, members of the Tri-Cities print, radio and television media followed the project through regular Twitter messages and Constant Contact E-Newsletter updates. The Twitter and E-Newsletter campaigns proved so successful that news outlets in Seattle, Tacoma and Spokane provided media coverage of an October Public Meeting.

     

    Some traditional public involvement techniques were utilized (Public Open House and information booth at the County Fair), but the comments gathered through those processes were minimal compared to the input gathered via the online tools. Some public comments received praised the approach as the most effective way of reaching this diverse community.​

  • Street Fairs and Public Outreach

    ​During Development of a comprehensive transportation plan, outreach efforts were undertaken to solicit input from regions of the planning area traditionally less vocal than the norm. During the fall festivals, booths with maps, project lists, informational fliers and questionnaires/comment forms were set up at local festival sites (halloween festivals, ASPCA fund raising walks, Introduction to the 'Arts' day events etc), to interact with the public.

    During these events the maps and handouts viewed by many people who were not familiar with the organization doing the planning (MPO) and/or what was going on and how to comment on it.
     

    In four events over a three week period - over 2,000 responses were received. This was approximately 1700 more than received on the previous plan cycle.

     

     

     

 Lessons Learned using Primary Technique:

  • Non-traditional Meeting Places and Events

  • Stakeholder Partnerships

  • Non-traditional Meeting Places and Events

  • Small Groups

  • Fact Sheets/Newsletters

  • Small Groups

  • Stakeholder Partnerships

  • Virtual Meetings/Workshops

  • Information Materials

  • Community Partnerships

  • 3D Visualization

  • Non-traditional Meeting Places and Events

  • Briefings

  • Social Media/Social Networking

  • Non-traditional Meeting Places and Events

Strengths

​All concepts are illustrated with photographs or drawings, in simple and clear language.  There are numerous illustrations from the Southeast as well as California and New York.

​The 3D images were easy to understand. 

​Built community information network and local awareness of projects.

​By meeting regularly with a diverse CAC, several members whom were initially opposed to the project, we were able to dig into the project details in a way that gave us a better product for the community. By the end, the CAC members saw themselves as part of the project team.

Better outreach efforts by using more than the usual pre defined groups.

​Very involved, informal, and gathered good input. Particularly interesting was how much historic information was shared and mapped. Interative mapping at the workshop kept people engaged.

​Ability for all participants and general public to view ideas generated by others and thus stimulate discussion.

​The charrette series accomplished multiple goals and objectives in a short time frame: attracted a large volume of participants; provided the opportunity for NCDOT to explain planning process and standard engineering practices to be used throughout the study; allowed study team to collect solutions to transportation issues acceptable within the context of the community; disseminated information about the study and importance of the long-range plan; and collected data vital to the development of the long-range plan.

​Easy to reach everyone.

Input can be provided at any time at their own convenience.

No intimidation or hesitation on part of the input provider, because no one is watching them.

Free and unbiased opinion can be sought as no one is talking to them.

Low cost, medium to high benefit endeavor based on the level of expertise about projects/areas and the ability to explain to the public the projects and their benefits

 

​Ability to reach a large and geographically diverse audience on a limited budget

This technique was low-cost and utilized wildely available technology and software.  Preparation for the webinar involved identifying ​people to participate in the webinar via existing contact lists and list serves. 

Initially, we used plan views of the designs on aerial mapping to display alternatives to the public. There was notable concern and skepticism about some of the alternatives. Once we displayed the 3D renderings, we eliminated most of that concern.​

Planners were able to build trust by interacting with the community in a more informal and approachable way. The approach allowed creativity and brought a “human” element to collecting input. The technique reached beyond “the usual suspects” and allowed the team to better connect with citizens and interact in a new way. Great PR for the agency, and a great format for connecting with people and building relationships. ​

Builds community relationships and trust, educates leaders in the community who in turn educate their friends and family to help convey accurate information about the project. Broadens reach and engages the community where they are most comfortable. ​

The approach was inexpensive and required little lead time, since the materials were already developed for use in other outreach activities. There was a captive audience, which significantly helped to expand reach at a low cost and time investment.​

The pilot virtual open house allowed individuals who would not typically participate in a traditional open house the opportunity to re-create the experience, complete with ability to chat online with project staff.  The project also created video representations of the project concepts that were able to be used on the project website and in other venues.  The virtual open house expanded the breadth of interested individuals to include participants from a broader geographic area. ​

The bestowing of this award to deserving recipients has provided the MPO with countless benefits from a public participation perspective, including media articles, accolades from elected and agency professionals, and the general public.

 

 

 

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The potential impacts of this project were known to be a concern before the project began. Our proactive approach allowed us to communicate with the appropriate members of the community from the beginning, and resulted in a positive outcome. ​

This is a great way to stay engaged with those who really are interested in what you are working on.  The enewsletter have a high open rate and it appears from the comments from the stakeholders that they appreciate the news and information. ​

Attending festivals was a low cost way of reaching a broad range of citizens. Typically booth space was donated, so the only cost was staff time. The materials that were shared were developed for use in other components of the study and did not generate extra work. Great way to connect informally with the community and to understand localized issues.​

Built relationships, educated the public, and developed solutions with community buy in. Demonstrated to the public a true committment to leaving the environment better than what existed prior to the implementation of the project. Established stewardship priorities with true community ownership.​

The technique was a cost effective way of reaching a broad audience in a large study area.​

Going above and beyond the minimum meeting requirements builds trust with the community. Offers additional opportunities for the public to provide input. ​

Drawbacks

Large in scale; hard to move to meetings.  ​

​Costly

Labor intensive for staff to make inroads into schools and to participate in door to door work

​The primary disadvantage of this technique was the additional time and cost it took to meet with the CAC, and to consider additional alternatives based on their input. 

This activity is limited to people who attend. Good advertising needed to encourage participation.​

​Although responses showed the exercise was well understood and reflective of NCDOT project development and NEPA processes, it was a very detailed excercise that required significant staff resources to manage the activity with a large crowd. It is ideal in a setting of about thirty people and two staff members per table.

Only the information provided on the online survey is what they know.

Any confusions can't be cleared, if any, on the material.​

Can only reach people with internet access and ability to use the computer.

Can be time consuming to get responses.

Although there was an open house and outreach event at the County Fair, the online tools limited the outreach to internet users

The videoconferencing approach from an audio perspective was problematic as the webinar hosts did not have muting capabilities.   

We did static photo renderings, which were very effective. If we would have built a model, it would have allowed us to show the alternatives from multiple angles (including from residents' homes), which would have addressed additional questions.​

Logistically challenging – a lot of work went into using a new location. Because the space was vacant, there were liability concerns. The space also had had to be cleaned so it was presentable.  The effort was staff and time intensive and required 10 -15 staff to participate on a Saturday. Since this was a Pilot effort, all materials were developed from scratch and were more expensive to produce because they were unique. Evaluation form could have been better to get more comments. There was great interaction, but there weren’t a lot of direct comments on the plan. ​

The selection process for the Internship program has had some challenges – often teachers suggest their best students, but these students may not have an interest in engineering or planning, and have been somewhat male-dominated. ​

 There was not a long time period to interact – people were in a hurry and wanted to get to their shopping, they did not want to stop and chat. There was enough time to distribute materials and to get contact information if they were not already on the mailing list.​

Because this was the first time either of these agencies had offered a “live chat” feature, participation was somewhat limited.  Our site was not mobile optimized and we learned that a significant number of users (33%) accessed the virtual open house from a mobile device.  Future virtual open houses will need to recognize this. ​

To date, we have not gotten a sense of competition for our award and are aware of the implication in the event this situation occurs. We have had give the Award posthumously and recommend that recipients receice their award soon after nomination.

 

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If the City had not provided additional relocation funds and a location for the residents to relocate to, it would have been more difficult to resolve the Section 4(f) issue. ​

It takes time to write the enews and it has to be editted.  We subscribe to constant contact which requires a fee.  The data base needs to be kept up to date. We don't have a place for comments.​

Most events take place on the weekend. Requires coordination with conference organizers to obtain free booth space.​

Resource intensive from a staff and cost perspective. Effort requires ongoing coordination with partner agencies and the public.​

Sometimes requires repeat follow up with school systems to explain the need, and / or in person visits to build trust.​

Requires additional time and budget beyond the traditional meeting requirements. However, these techniques are often more cost effective than required meetings.​

Insights

​While the expense might prohibit the use of 3D visualiation on every project, it was very effective and worth the cost to gain approval/ buy-in from the community. 

​By having middle schoolers along, many non-English speaking adults were more willing to converse and accept information. 

​Although a CAC is not necessary for every project, it can be extremely effective and worth the cost. It would be primarily useful for projects that are most impactful to the community, especially to a cohesive and/or historically underrepresented community. 

​This event was held as an evening meeting, and some snacks were provided.  Winters are best for these meetings. Keep the attendees engaged and involved.

​Very high-quality, easily readable maps needed.

​The Moore County charrettes represent one the Transportation Branch's most successful public involvement initiatives. Much was learned during the events and the lessons learned have been integrated into new processes such as using sign-in sheet addresses in combination with ArcGIS geocoding tools to assess the effectiveness of public involvement efforts and where additional efforts, if needed, should be concentrated. Likewise, new procedures are being developed that incorporate the development of demographic community profiles and understanding as the initial steps to developing the public involvement plan.

​It was a successful survey with much more input than would have been gathered otherwise. Computer and internet are available to many in the current times, either at home or public facilities. Many people actually prefer to provide input through online surveys.

The survey needs to be clear, concise, easily understandable, and not too long.

​Described above.

Unless there is a need to have two-way communication during a webinar, use of technology where participant audio can be muted or unmuted in a targeted manner may help manage the communication.  It is important that the technology chosen have the needed capabilities to ensure effective communication.

In retrospect, I would have recommended doing the 3D renderings earlier in the process, to display to the public the first time we provided plans of alternatives. ​

 

Since the event took place on a Saturday afternoon, people were more relaxed and interested in talking about transportation issues – they weren’t “cranky” from their afternoon commute. Many wanted to find out more and had the opportunity to learn what they could in a relaxed environment. It was a meet and greet style event with staff on hand to talk about subject matter. Staff wore stickers with nametags and icons related to their area of expertise, as well as where they lived in the region. This showed a personal connection instead that attendees could relate to.

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Hiring a college liaison from a nearby university (in this case, Morgan State) to assist with the interns was a huge help and provides a college leadership opportunity. The team selects three high schools along the corridor to work with each year to select participants. ​

It made a big difference that the team was allowed to set up inside the store. At first, they were outside the store and more people had a tendency to skip the table. It also helped to have someone in the community who was willing to assist – in this case, the Store Manager really helped to pave the way.​

The live chat sessions increased participation from an attendance standpoint, but as noted above, comments and questions during the live chat sessions were somewhat limited. Researchers were able to identify the locations of users who registered for the live chat by zip-code in order to understand how participation differed from the traditional open house held on May 23rd. The virtual open house expanded participation to a broader audience from a geographic perspective. This is helpful as often times a project will have regional implications, but the locations for public meetings will be held at local sites, limiting potential input from regional perspectives. In addition to the increase in attendance from a broader geographic spectrum of the population, the opportunity to increase participation from the public in planning processes though mobile accessibility to virtual open houses is great. If the site has a well-designed mobile-optimized presence, it can provide members of the public with the opportunity to provide input on the go – effectively taking the public involvement process to their fingertips, rather than forcing them to come to us. Finally, the live chat sessions during the virtual open house are an imperative aspect of truly providing an opportunity for meaningful input to be gleaned through two-way interaction. Attendance to the Oak Hill Parkway virtual open house spiked during real-time chat sessions. So even if there were not an overwhelming number of comments and questions, the concept of a “virtual event” still drove participation. Moreover,  VOHs can potentially narrow the digital divide as more underserved populations have access to the internet via smartphones and the ease of accessibility could even make the VOH a tool that increases input from these populations.

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It is simply stunning to observe the recipient at an MPO Board meeting receiving their Award. With their friends, the media, and elected officials present this Award has now grown into an event now covered by the media and talked about in the community.

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The success of the outreach program stemmed in large part because it was proactive and multifaceted. We applied a range of techniques simultaneously (charrette, 3D visualizations, small groups, etc.), and kept communication open with the community.​

This is a great way to communicate with a diverse and geographically disperse community.  We try hard to make the articles interesting to keep our readers coming back.  It is great way to incorporate images.  ​

State maps and wildflower seeds were distributed at the table to attract interest from passers by. An incentive drawing for a free gas card or gift card also encouraged participation in the survey. Less resource intensive than traditional public meetings, and reach a much larger audience. More bang for less buck! ​

As planners and practitioners we don’t need to know everything.
Stakeholders value and appreciate efforts to articulate community needs but want to use source data and information as a starting point for dialogue
 
Stakeholders who say “I have nothing to offer” do.
Many of the stakeholders expressed early on in the process that they only cared about the natural environment. As the process moved forward many stakeholders realized that projects and programs could meet both natural and community needs.
 
Preservation is king.
It is important to document feedback and information related to the process. In addition to project team members, stakeholders are interested in reviewing feedback and input as the process moves along.
The CRWG utilized research and a holistic approach to identifying values, needs and project recommendations from a cross-section of stakeholders from two counties, surrounding areas and interested parties throughout the region to develop a broad set of potential opportunities.
This approach yielded a set of potential recommendations that encompassed an array of resources, thus providing a solid benchmark for the development of the ranking and evaluation process.

Providing the surveys to the school systems with a return envelope was a good way to facilitate return of the surveys once they are collected.​

1) Smaller, more intimate contact with the public can result in more focused input. 2) Be mobile. When the public is not coming to you, go to the public.  3) Establishing a presence in the community builds trust and relationships.

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 Project Attributes
Project Primary Purpose
  
Accessibility Improvement, Aesthetic Improvement, Economic Development, Safety Improvement, Traffic Calming
Safety Improvement
Aesthetic Improvement, Economic Development, Maintenance/Replacement, Regional Connection Improvement, Safety Improvement
Mobility/System Efficiency
Accessibility Improvement, Aesthetic Improvement, Economic Development, Enforcement, Environmental Mitigation, Maintenance/Replacement, Mobility/System Efficiency, New Transit, Regional Connection Improvement, Safety Improvement, Security Enhancement, Traffic Calming, Traffic Segregation, Transit Improvement
Regional Connection Improvement
Accessibility Improvement, Aesthetic Improvement, Economic Development, Enforcement, Environmental Mitigation, Maintenance/Replacement, Mobility/System Efficiency, New Transit, Regional Connection Improvement, Safety Improvement, Security Enhancement, Traffic Calming, Traffic Segregation, Transit Improvement
Mobility/System Efficiency
Economic Development, Mobility/System Efficiency, Regional Connection Improvement
Accessibility Improvement, Aesthetic Improvement, Economic Development, Enforcement, Environmental Mitigation, Maintenance/Replacement, Mobility/System Efficiency, New Transit, Regional Connection Improvement, Safety Improvement, Security Enhancement, Traffic Calming, Traffic Segregation, Transit Improvement
Regional Connection Improvement
Maintenance/Replacement
Economic Development, Mobility/System Efficiency, New Transit, Regional Connection Improvement, Transit Improvement
Mobility/System Efficiency, New Transit, Regional Connection Improvement, Transit Improvement
Accessibility Improvement, Mobility/System Efficiency, Regional Connection Improvement, Safety Improvement
Accessibility Improvement, Aesthetic Improvement, Mobility/System Efficiency, Regional Connection Improvement, Safety Improvement
Economic Development, New Transit, Transit Improvement
Mobility/System Efficiency
Economic Development, Regional Connection Improvement
Economic Development, Mobility/System Efficiency, Regional Connection Improvement, Safety Improvement
Environmental Mitigation
Accessibility Improvement, Economic Development, Mobility/System Efficiency, Regional Connection Improvement, Safety Improvement
Accessibility Improvement, Aesthetic Improvement, Mobility/System Efficiency, New Transit, Regional Connection Improvement, Safety Improvement, Traffic Calming, Traffic Segregation, Transit Improvement
Target Communities
  
Commercial/Retail, Established Neighborhood, New Neighborhoods, Rural, Suburban, Urban
Established Neighborhood
Established Neighborhood, Government/Subsidized Housing, Urban
Established Neighborhood, Suburban
Commercial/Retail, Established Neighborhood, Government/Subsidized Housing, Industrial, New Neighborhoods, Rural, Suburban, Urban
Rural, Urban
Commercial/Retail, Established Neighborhood, Government/Subsidized Housing, Industrial, New Neighborhoods, Rural, Suburban, Urban
Rural, Suburban, Urban
Rural, Urban
Commercial/Retail, Established Neighborhood, Government/Subsidized Housing, Industrial, New Neighborhoods, Rural, Suburban, Urban
Commercial/Retail, Established Neighborhood, Government/Subsidized Housing, Industrial, New Neighborhoods, Rural, Suburban, Urban
Commercial/Retail, Established Neighborhood, Urban
Established Neighborhood, Suburban, Urban
Established Neighborhood, Suburban, Urban
Rural
Commercial/Retail, Established Neighborhood, New Neighborhoods, Suburban, Urban
Established Neighborhood, New Neighborhoods, Rural, Suburban, Urban
Established Neighborhood, Urban
Urban
Rural, Urban
Commercial/Retail, Established Neighborhood, Rural, Suburban, Urban
Rural
Commercial/Retail, Established Neighborhood, Government/Subsidized Housing, Industrial, New Neighborhoods, Rural, Suburban, Urban
Target Populations
  
Low-Income Populations, Persons with Disabilities, Seniors, Students/Youth
Commuters
Commuters, Immigrants, Limited English Proficiency, Low-Income Populations, Native American Populations, Persons with Disabilities, Racial or Ethnic Minorities, Seniors, Students/Youth, Transit-Dependent Populations
Choice Transit Riders, Commuters, Immigrants, Limited English Proficiency, Low-Income Populations, Native American Populations, Persons with Disabilities, Racial or Ethnic Minorities, Seniors, Students/Youth, Transit-Dependent Populations
Low-Income Populations, Native American Populations, Persons with Disabilities, Racial or Ethnic Minorities, Students/Youth
Choice Transit Riders, Commuters, Immigrants, Limited English Proficiency, Low-Income Populations, Native American Populations, Persons with Disabilities, Racial or Ethnic Minorities, Seniors, Students/Youth, Transit-Dependent Populations
Low-Income Populations, Racial or Ethnic Minorities, Seniors, Transit-Dependent Populations
Low-Income Populations, Persons with Disabilities, Racial or Ethnic Minorities, Seniors, Students/Youth, Transit-Dependent Populations
Choice Transit Riders, Commuters, Immigrants, Limited English Proficiency, Low-Income Populations, Native American Populations, Persons with Disabilities, Racial or Ethnic Minorities, Seniors, Students/Youth, Transit-Dependent Populations
Commuters
Choice Transit Riders, Commuters, Limited English Proficiency, Low-Income Populations, Persons with Disabilities, Racial or Ethnic Minorities, Seniors, Students/Youth, Transit-Dependent Populations
Students/Youth
Low-Income Populations, Seniors, Students/Youth
Commuters, Persons with Disabilities, Racial or Ethnic Minorities, Seniors, Students/Youth, Transit-Dependent Populations
Low-Income Populations, Persons with Disabilities, Seniors, Transit-Dependent Populations
Low-Income Populations, Racial or Ethnic Minorities, Seniors
Racial or Ethnic Minorities, Seniors, Students/Youth
Commuters, Low-Income Populations, Racial or Ethnic Minorities, Seniors, Students/Youth
Commuters, Low-Income Populations, Persons with Disabilities, Racial or Ethnic Minorities
Commuters, Immigrants, Low-Income Populations, Persons with Disabilities, Seniors, Students/Youth, Transit-Dependent Populations
Choice Transit Riders, Commuters, Immigrants, Limited English Proficiency, Low-Income Populations, Native American Populations, Persons with Disabilities, Racial or Ethnic Minorities, Seniors, Students/Youth, Transit-Dependent Populations
Transportation Program Life Cycle
  
Long-range Planning
Project Planning
Project Planning
Long-range Planning
Long-range Planning
Long-range Planning
Long-range Planning
Long-range Planning
Maintenance and Operations
Long-range Planning
Long-range Planning
Project Design
Project Planning
Project Planning
Project Planning
Program Development
Long-range Planning
Project Design
Long-range Planning
Project Planning
Transportation Systems
  
Bicycle/Pedestrian
Highway or Interchange
Local Roadway or Interchange
Local Roadway or Interchange
Bicycle/Pedestrian
Multimodal
Freight Rail
Highway or Interchange
Highway or Interchange
Multimodal
Rail Transit
Local Roadway or Interchange
Highway or Interchange
Bus Transit
Highway or Interchange
Bicycle/Pedestrian
Multimodal
Highway or Interchange
Multimodal
Local Roadway or Interchange
List of Stories

 Primary Technique
  • Non-traditional Meeting Places and Events
  • Stakeholder Partnerships
  • Non-traditional Meeting Places and Events
  • Small Groups
  • Fact Sheets/Newsletters
  • Small Groups
  • Stakeholder Partnerships
  • Virtual Meetings/Workshops
  • Information Materials
  • Community Partnerships
  • 3D Visualization
  • Non-traditional Meeting Places and Events
  • Briefings
  • Social Media/Social Networking
  • Non-traditional Meeting Places and Events

 Other Techniques used
  • 63;#Open Houses/Open Forum Hearings;#28;#Drop-In Centers;#44;#Information Materials;#82;#Speakers' Bureaus and Public Involvement Volunteers;#79;#Small Groups
  • 30;#Email;#50;#Library Partnerships;#71;#Public Opinion Surveys
  • 44;#Information Materials;#32;#Fact Sheets/Newsletters;#35;#Fliers
  • 36;#Focus Groups;#79;#Small Groups;#49;#Key Person Interviews;#83;#Stakeholder Partnerships
  • 30;#Email
  • 4;#3D Visualization;#16;#Charrettes;#19;#Civic (Stakeholder/Citizen) Advisory Committees;#49;#Key Person Interviews
  • 53;#Media Strategies
  • 91;#Video Sharing
  • 39;#Grocery Bags;#35;#Fliers
  • 92;#Video Techniques;#25;#Display Boards
  • 63;#Open Houses/Open Forum Hearings;#67;#Presentations
  • 25;#Display Boards;#44;#Information Materials
  • 30;#Email;#67;#Presentations;#98;#Websites;#52;#Mailing/Contact Lists
  • 25;#Display Boards;#30;#Email;#63;#Open Houses/Open Forum Hearings ;#71;#Public Opinion Surveys;#111;#Social Media/Social Networking;#84;#Technology Driven Public Meetings;#98;#Websites
  • 38;#GIS Mapping;#35;#Fliers;#66;#Posters;#71;#Public Opinion Surveys;#14;#Brochures

 Contact Info
Contact Name
  
Virginia Faust, AICP
Charles Cox
Patricia Wilson
Teresa Gresham
Patricia Wilson
Sue Fortune
Patricia Wilson
Scott W. Walston and Frances D. Bisby
Sue Fortune
Patricia Wilson
Bryant Kuechle
Julie Hunkins
Teresa Gresham
Melissa Roberts, Community Engagement Coordinator
Tracee Strum-Gilliam, Parsons Brinckerhoff
Anne Morris
Tina Geiselbrecht and Ben Ettelman
Gene Klara
Teresa Gresham
Kristen Stallman
Tom McQueen
Traceé Strum-Gilliam, AICP
Tom McQueen
Rusty Ennemoser
Agency/Organization
  
NC Division of Community Assistance
NCDOT - PDEA
NCDOT
Kimley-Horn
NCDOT
East Michigan Council of Governments
NCDOT
NCDOT/Transportation Planning Branch
East Michigan Council Of Governments
NCDOT
The Langdon Group
NC Department of Transportation
Kimley-Horn
Atlanta Regional Commission
Maryland Transit Administration
North Carolina Department of Transportation
Texas A&M Transportation Institute
Charlotte County - Punta Gorda MPO
Kimley-Horn
Oregon Department of Transportation
Georgia Department of Transportation
Maryland State Highway Administration
Georgia Department of Transportation
Florida Department of Transportation
Agency/Org Web Site
  
http://www.designingbetterplaces.com
http://www.ncdot.gov
http://www.kimley-horn.com
http://www.emcog.org/SiteDoc.asp?doc=NON_MOTORIZED_REGIONAL_PLANNING.htm
http://www.ncdot.gov/projects/moorechoices/
Webpage for the Regional Project
http://www.langdongroupinc.com/
http://www.kimley-horn.com
http://www.atlantaregional.com
http://www.baltimoreredline.com/
http://ncdot.gov
http://tti.tamu.edu/group/pep/
http://www.ccmpo.com
http://kimley-horn.com
http://www.oregon.gov/ODOT/HWY/HCRH/Pages/news.aspx
http://www.dot.ga.gov
http://www.marylandroads.com/home.aspx
http://www.dot.ga.gov
http://www.dot.state.fl.us/emo/pubinvolvement.shtm
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