Information regarding Accessibility and the Reasonable Modification Policy should be on all transit system websites. Systems should have previously developed a policy and procedure complying with this regulation.
Reasonable Modification Request: Individuals with disabilities may ask a transit agency to modify a policy or procedure if they feel the policy or procedure is discriminatory or prevents them from fully utilizing its services. Subrecipients will review these requests and will modify policies unless it finds that:
- The person can fully utilize the service without the requested modification (i.e., it is for convenience only);
- The change would create a direct threat to the safety of others;
- The change would fundamentally alter the nature of the service; and/or,
- The change would cause an undue financial or administrative burden.
Notification of Reasonable Modification: Agencies should post a link to their Reasonable Modification Policy on the agency website, possibly in the same place as the Title VI notice. The link to the Reasonable Modifications Policy Statement should take readers to a summary statement of the policy and the request form. A sample of a reasonable modification policy and request form can be found in Attachment 1201‐1.
FTA Circular 4704.1A
49 U.S.C. 5332(b)