Coming Soon
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Drug & Alcohol Program Management (DAPM) (Virtual) – 3/4/25 – 3/6/25
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Drug & Alcohol Reasonable Suspicion (Virtual) – 3/7/25
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Conflict De-escalation (Virtual) – 3/11/25
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Boot Camp – In-Person (Raleigh) 3/13-3/14
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PASS Trainer – In-Person
•3/25-3/26 Conover Station, Conover (Catawba County near Hickory)
•3/27-3/28 JCATS Facility, Selma (Johnston County)
•Each person attending MUST register with a unique email address (can be a personal address) that can be accessed by a mobile device or laptop at training (required to take test to receive certification)
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Facilities Maintenance – 4/8/25
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Certified Community Transit Supervisor – 4/28/-4/29 – NCPTA Conference Intensive
•Link to full Program Description on CTAA’s website: https://ctaa.org/ccts/
•A training and certification program for front-line transit managers and supervisors
•The front-line supervisor has a pivotal role in the transit organization. He or she is accountable for most of the day-to-day success of its operations. Many supervisors are promoted from within the ranks of the operating staff, while others come from a variety of backgrounds and must learn to effectively supervise. In their supervisory role, these individuals must also understand the overall objectives and mission of the transit organization, and they must be able to convey its practices, principles, and priorities to the operating staff. (Click link above for full description, including course outline.)
•Registration Fee: $300 through March 14, $350 beginning March 15 (includes all Conference meals and participation in Wednesday 4/30 agenda items)
•Attendee will be required to complete a web-based course (4-hours) prior to arriving at class
Registration
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ProcurementPRO Training - (Virtual) (May-June) TBD
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2025 Transit Academy 101 (TA101)
•Classes begin in May
•Locations - TBD
•Module 1 – May 20-21
•Module 2 – June 17-18
•Module 3 – August 5-6
•Module 4 – September 16-17
•Module 5 – October 21-22
•Registration Information will be available soon
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Completed
ELDT Programs in NC Transit (02/21/25)
Join this meeting to discuss ELDT programs in NC public transit. Participation is encouraged from all systems (rural and urban) that have an ELDT Program in place AND systems that need to implement an ELDT program for their CDL drivers. Agenda items will include: Creating a complete list of NC Systems with an ELDT Program & Contact Information, Steps Taken to Develop an ELDT Program – Compilation of Information previously received from Systems, Resources for creating and/or maintaining an ongoing ELDT Program (i.e. Websites, Trainers, etc.), and discussion on next steps to create a resource.
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Procurement Compliance – In-Person
9:00 am - 4:00 pm (all locations)
2/18/25 - Goodwill Buncombe County Workforce Development Center, Asheville
2/19/25 – Chatham Transit Network – Pittsboro
2/20/25 – Craven Community College – New Bern
This full-day training will provide an overview focused on FTA procurement regulations and subrecipients' procurement processes. Upon completion of this course, the attendee will have an understanding of when FTA procurement processes must be followed in local purchases, how to avoid common issues in procurements , and understand when and how to incorporate required federal clauses in procurements. Information will be provided so that subrecipients who are part of a larger organization (i.e. County government, Non-profit organizations) can identify and address organization-wide procurements that may require following federal procurement requirements and clauses.
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Dealing With Difficult People (Virtual)
February 13, 2025
Providing excellent service can be challenging when employees are confronted with difficult situations. This webinar will discuss characteristics of challenging personalities that transit staff may encounter each day, strategies to assist transit staff with various challenges they may encounter each day, tips to assist transit staff in handling challenging passengers respectfully and professionally, and communication techniques to assist transit staff to change the outcomes, not the behaviors.
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Strategic Training Program R-STEP Session (Virtual)
February 5, 2025 9am-11am
NCDOT-IMD's Strategic Training Program is seeking input from Transit Systems regarding training and resource needs. This R-STEP Session will focus on what resources are needed and how the Strategic Training Program can provide them to Transit Systems.
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Compliance Review Preparedness (Virtual)
January 29, 2025 10am-12pm
States are required to ensure that their sub-recipients comply with all the federal requirements that apply to the FTA grant. NCDOT-IMD is responsible for oversight of sub-recipients receiving funds under Sections 5307, 5311, 5310, and 5339. Compliance Reviews are conducted by multiple consulting firms contracted by NCDOT-IMD. Sub-recipients are scheduled to be reviewed every three years; however, a review may be conducted sooner depending on various factors as determined by NCDOT-IMD. This 2-hour webinar is designed to assist sub-recipients in preparing for an upcoming compliance review. Transit staff who are responsible for ensuring compliance are encouraged to participate in this informational webinar. Topics covered in this webinar will include:
• Overview of Compliance
• Common Findings and Issues
• Review Process
• Open Question and Answer
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Policies and Procedures - 2025 Series - Part 1 (Virtual)
January 23, 2025 10am-12pm
This course is the first in a 4-part Series. Standardized policies and procedures are not only beneficial to a transit system but are also crucial to ensuring that service is provided consistently. Policies and procedures should also ensure that employees and customers are treated fairly. Whether the participant is new to policy development or is experienced, this two-hour course will provide information that can be used in creating new policies or updating existing ones. Topics of discussion will include: Whether the participant is new to policy development or is experienced, this two-hour course will provide information that can be used in creating new policies or updating existing ones. Topics of discussion will include: 1. Why policies and procedures are necessary.
2. The difference between a policy and a procedure.
3. Determining when written policies and procedures are needed.
4. Steps to take to develop and update a written policy.
5. The importance of communicating new and updated policies and procedures. Participants will receive examples of best practice formats for standardizing policy and procedure documents. Additional courses in this series will be presented through CY2025. Plan to attend all 4 sessions to learn essential elements to include in your policies and procedures. Sessions 2 and 3 will focus on Compliance and Administrative Policies, Session 4 will provide information on Operations Policies and Procedures. Additional sessions may be added if needed.
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Diversity and Sensitivity for Operations Personnel (Virtual)
January 16, 2025 10am-12pm
This 2-hour webinar on Diversity and Sensitivity in Transit is designed to assist transit employees in maintaining effective customer service relationships by recognizing and responding to the diverse needs of individuals and groups they serve.
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Advanced Mobility Device Securement (AMDS) – NTI Training (In Person)
September 17-18 & 19-20, 2024
This workshop specifically addresses the special challenges of oversized and powered wheelchairs and scooters. The goal of this workshop is to present, demonstrate, and practice problem-solving skills for securing powered mobility devices. Registration will be required (coming soon).
•September 17-18 – Western Location:
Foot Hills Higher Education Center,
2128 S. Sterling St, Morganton (Burke County)
•September 19-20 – Eastern Location:
Charles W. Pittman Operations Center,
1800 Herring Avenue, Wilson (Wilson County)
Americans with Disabilities Act (In Person)
October-November 2024 - 4 sessions in separate locations
This course reviews the operating elements required by the Americans with Disabilities Act (ADA) in providing fully accessible fixed route bus and demand-responsive services (*ADA Paratransit, Dial-A-Ride, Deviated Fixed Route, Human Service Transportation, etc.) to people with disabilities. Content includes Non-Discrimination Requirements, Assisting Riders with Disabilities (including riders using wheelchairs, walkers, hidden disabilities, etc.), Service Animals, Direct Threat/Denial of Service, Reasonable Modification, and ADA Paratransit requirements.
•10/29 – Macon County Transit – 36 Pannell Ln, Franklin
•10/30 – Iredell County – Goodwill 124 4th Crescent Pl, Statesville
•10/31 – Duplin County Public Transportation – 144 Duplin Commons Dr. Kenansville
•11/01 – Tar River Transit 101 Coastline St. Rocky Mount
Title VI of the Civil Rights Act of 1964 (Virtual)
July 24, 2024
Title VI of the Civil Rights Act of 1964, 42 U.S.C. § 2000d et seq., was enacted as part of the landmark Civil Rights Act of 1964. It prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance. This 3-hour virtual course covers the Title VI historical overview, requirements under Title VI, and the Components of a Title VI Program. Staff from the NC Department of Civil Rights will be available to answer questions about demographic data and NC-specific requirements.
OpStats for 5310/5311 Subrecipients - Rural (Virtual)
July 16 & 18, 2024
This training is to help you understand the reporting process for operating data. Opstats information is reported to the National Transit Database (NTD) and is used when by US Congress when considering funding allocations public transportation.
OpStats for 5307 Recipients - Urban (Virtual)
July 16 & 18, 2024
This training is to help you understand the reporting process for operating data. Opstats information is reported to the National Transit Database (NTD) and is used when by US Congress when considering funding allocations public transportation.
Census Bureau Data Collection Training Sessions (Virtual)
Session 1 - 04/17/24
Session 2 - 05/16/24
Session 3 - 06/21/24
NCDOT's Title VI Team presents Census Bureau Data Collection Training -
Kelly Karres, Data Dissemination Specialist for the U.S. Census Bureau, will provide Census data training on how to access the data needed for updating your Title VI plans using the Census Bureau's main data tool, data.census.gov.
Contact: Vashon N. Canty, Title VI Officer - vncanty@ncdot.gov
Customer Service/Disability Awareness (Virtual)
March 13, 2024 10:00am-12:00pm
Drug & Alcohol Program Manager (DAPM) (Virtual)
March 25, 26, & 27 9:00am-12:00pm each day
Unified Grant Application (UGA) (Virtual)March 28, 2024
Part 1 10:00am-11:00am
Part 2 2:00pm-3:00pm
Plan to attend both Parts of this training. Part 1 is detail information and Part 2 is a demonstration on using the UGA
Conflict De-escalation
02/28/2024 - 10:00am - 12:00pm
Reasonable Suspicion
02/15/2024 - 9:00am - 12:00pm
PASS Trainer
02/08/2024-02/09/2024 - 9:00am - 4:00pm
Americans with Disabilities Act (ADA) Training 01/24/2024-01/25/2024 - 9:00am - 12:00pm
Financial Management Training
01/16/2024 - 9:00am - 1:00pm
01/04/2024 - 8:30am - 12:30pm 
