Effective Documentation Strategies - 07/31/25
Although it is impossible to completely eliminate liability and risk, we can reduce exposure by the timely and accurate submission of documentation when we encounter safety concerns. Proper documentation is not only critical in reducing liability, but is also an extremely vital form of communication. Accurate and timely documentation will create an environment that encourages open communication and unifies your teams efforts in reaching your organizations goals of providing safe and reliable transportation to the customers you serve.• Liability awareness • Documentation as a form of care • Common documentation pitfalls • Partnering for solutions• Documentation as a form of communication
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Succession Planning & Growing Emerging Leaders - 06/23, 06/25 & 06/27 2025
Your agency’s success depends on its ability to identify, retain and prepare future leaders. Preparations must go beyond simply staffing positions that become vacant. Effective succession planning is a process of identifying, assessing, developing talent and knowledge transfer that ensure continuity throughout your agency. This interactive session will have you come away with the assessment tools. Templates and an action plan needed to strengthen and support the overall capacity of your organization.
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Developing A Fully Allocated Cost Model - 06/12/25
Join NCSU-ITRE staff as they guide you through the steps to determine the fully allocated cost of your service. Learn how to enter your data into the calculator to determine the full cost of a transit route or service, including all costs incurred by the transit agency - both variable and fixed. The Fully Allocated Cost Model helps you understand the subsidized and unsubsidized cost of providing service per mile, trip, and hour. This information is essential for establishing data-driven rates for your contracts and other funding sources.
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Customer Service - Disability Awareness (Virtual) - 05/07/25
This two-hour session focuses on customer service to passengers with various disabilities. Basic knowledge and requirements of the Americans with Disabilities Act (ADA) are addressed. Participants will also obtain tools to demonstrate courtesy and respect, while showing appropriate attention to differences among individuals with disabilities. In addition, this course will empower frontline employees to work confidently with all passengers. In order to receive certification, each participant must successfully complete an exam and evaluation following the presentation.
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Certified Community Transit Supervisor – 4/28/-4/29 – NCPTA Conference Intensive
•Link to full Program Description on CTAA’s website: https://ctaa.org/ccts/
•A training and certification program for front-line transit managers and supervisors
•The front-line supervisor has a pivotal role in the transit organization. He or she is accountable for most of the day-to-day success of its operations. Many supervisors are promoted from within the ranks of the operating staff, while others come from a variety of backgrounds and must learn to effectively supervise. In their supervisory role, these individuals must also understand the overall objectives and mission of the transit organization, and they must be able to convey its practices, principles, and priorities to the operating staff. (Click link above for full description, including course outline.)
•Registration Fee: $300 through March 14, $350 beginning March 15 (includes all Conference meals and participation in Wednesday 4/30 agenda items)
•Attendee will be required to complete a web-based course (4-hours) prior to arriving at class
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ProcurementPRO Training - (Virtual) (05/07/25)
NCDOT-IMD will host this session for subrecipients of the state that will be utilizing this tool when required. Starting in FY2026, IMD will require it's subrecipients to use this tool for procurements $10,000 or greater. This training will help with understanding of how this tool works. If you have a procurement that we are aware of in FY26, you will also be invited to a separate training session in June where you will be able to walk through using the tool.
From NRTAP's website: https://www.nationalrtap.org/Technology-Tools/ProcurementPRO
“ProcurementPRO is a free web-based application that guides rural and Tribal grantees and State DOTs through Federal Transit Administration (FTA) procurement procedures. Using basic project information entered by the user, the program provides the required FTA clauses and certifications that must be included in procurement documents. The application can also provide other helpful resources such as a procurement document template, check lists, and guidance for preparing procurement documents. ProcurementPRO does what it may have taken you days or weeks to do."
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