collapse Title : 00 - INTRODUCTION ‎(3)
collapse Title : 001 - Communication ‎(1)
collapse Title : 002 - Required Documents, Plans, Policies and Reporting  ‎(2)
collapse Title : 003 - Postings ‎(1)
collapse Title : 0100 - Funding Applications ‎(4)
collapse Title : 0200 - Project Administration ‎(5)
collapse Title : 0300 - Finance ‎(3)
collapse Title : 0400 - Vehicles ‎(9)
collapse Title : 0500 - Transit Services ‎(3)
collapse Title : 0600 - Safety and Security ‎(1)
collapse Title : 0700 - Training ‎(1)
collapse Title : 0800 - Coordination, Regionalization, and Connectivity ‎(1)
collapse Title : 0900 - Reserved for Future Revisions ‎(1)
collapse Title : 1000 - Technology ‎(1)
collapse Title : 1100 - Planning ‎(1)
collapse Title : 1200 - Civil Rights ‎(5)
collapse Title : 1300 - Compliance ‎(7)
collapse Title : 1400 - Oversight ‎(1)
collapse Title : 1500 - Other ‎(1)
collapse Title : 2000 - Director Guidance ‎(1)
collapse Title : 2100 - Management Practices ‎(2)
collapse Title : 3000 - Doing Business ‎(4)
collapse Title : 4000 - ATTACHMENTS ‎(1)
collapse Title : 5000 - References ‎(1)
  • 2100 - Management Practices

  • 2101 - Transit Management Skills

  • ​Transit Systems are considered a business and should be operated as such. With private sector competition increasing daily, systems should be working to operate as efficiently and effectively as possible. The transit manager/director/coordinator should possess a variety of skills and abilities including, but not limited to, the following included below:

    Supervisory skills should include the following:​
    • Ability to prepare, implement and monitor a variety of funding applications;
    • Ability to accurately calculate the amount of required matching funds and determine the method of payment (fares, local match, in‐kind, etc.);
    • Ability to prepare reports and submit in a timely manner;
    • Ability to prepare, implement and update a Safety Management System (SMS) plan – participate in audit process;
    • Ability to prepare and submit financial information (budgets, reports, service costs, etc.);
    • Ability to calculate fully allocated cost; implement and monitor billing utilizing the fully allocated cost method;
    • Computer knowledge and skills– proficient in Word, Excel, Access, and Power Point, etc.;
    • Ability to read, comprehend and implement Federal, state, and local policies/guidelines;
    • Ability to develop and monitor the Substance Abuse Policy and testing program as required by the Federal Transit Administration (FTA); prepares for and participates in audit process and prepares annual DAMIS report;
    • Work with and monitor contract;
    • Work with and monitor facility for Drug and Alcohol testing and reporting;
    • Ability to develop, implement and monitor a Title VI policy as required by the NCDOT Office of Civil Rights;
    • Ability to develop, implement and monitor for compliance for departmental policies, and procedures (per Federal, state and local guidelines);
    • Ability to develop all service-related documentation, reports, control forms and the implementation of necessary collections procedures;
    • Ability to develop and monitor agency contracts for compliance;
    • Ability to develop, implement and monitor short/long term agency goals and objectives;
    • Ability to conduct productive staff and safety meetings;
    • Ability to adequately communicate with agencies/individuals via numerous methods;
    • Ensures that all service complaints are investigated, and resolution action is documented and communicated;
    • Ability to prepare and present at public functions;
    • Ability to develop and maintain effective service coordination and positive public relations;
    • Ability to review employment applications and conduct appropriate interviews for potential employees;
    • Ability to manage personnel directly, hire, train, counsel, conduct performance evaluations, initiate disciplinary action, and recommend dismissal when necessary;
    • Ability to ascertain the number of employees needed daily to provide quality service (necessary consideration when approving leave requests and scheduling training needs);
    • Ability to perform route and scheduling analysis and implement changes as needed;
    • Ability to monitor fleet maintenance (preventative maintenance, warranty, etc.);
    • Knowledge of Capital planning/replacement/expansion;
    • Develop tools to study and evaluate potential new service (examples ‐ Waiting List and Trip Denial List);
    • Ability to develop and plan/participate in local planning for community and regional emergencies (See Attachment 2001-1); and,
    • Make decisions, in conjunction with local emergency leaders, for services/assistance during inclement weather or other emergencies – notifies appropriate news and radio outlets and employees via website and/or phone.​
    Attachment(s):

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