Business Guide  

​Transit Systems are considered a business and should be operated as such. With private sector competition increasing daily, systems should be working to operate as efficiently and effectively as possible. The transit manager/director/coordinator should possess a variety of skills and abilities including, but not limited to, the following included below:

• Ability to prepare, implement and monitor a variety of funding applications;
• Ability to accurately calculate the amount of required matching funds and determine the method of payment (fares, local match, in‐kind, etc.);
  
• Ability to prepare reports and submit in a timely manner;
• Ability to prepare, implement and update a Safety Management System (SMS) plan – participate in audit process;
• Ability to prepare and submit financial information (budgets, reports, service costs, etc.);
  
• Ability to calculate fully allocated cost; implement and monitor billing utilizing the fully allocated cost method;
• Computer knowledge and skills– proficient in Word, Excel, Access, and Power Point, etc.;
• Ability to read, comprehend and implement Federal, state, and local policies/guidelines;
• Ability to develop and monitor the Substance Abuse Policy and testing program as required by the Federal Transit Administration (FTA); prepares for and participates in audit process and prepares annual DAMIS report;
• Work with and monitor contract;
• Work with and monitor facility for Drug and Alcohol testing and reporting;
• Ability to develop, implement and monitor a Title VI policy as required by the NCDOT Office of Civil Rights;
• Ability to develop, implement and monitor for compliance for departmental policies, and procedures (per Federal, state and local guidelines);
• Ability to develop all service-related documentation, reports, control forms and the implementation of necessary collections procedures;
• Ability to develop and monitor agency contracts for compliance;
• Ability to develop, implement and monitor short/long term agency goals and objectives;
• Ability to conduct productive staff and safety meetings;
• Ability to adequately communicate with agencies/individuals via numerous methods;
• Ensures that all service complaints are investigated, and resolution action is documented and communicated;
  
• Ability to prepare and present at public functions;
  
• Ability to develop and maintain effective service coordination and positive public relations;
• Ability to review employment applications and conduct appropriate interviews for potential employees;
  
• Ability to manage personnel directly, hire, train, counsel, conduct performance evaluations, initiate disciplinary action, and recommend dismissal when necessary;
• Ability to ascertain the number of employees needed daily to provide quality service (necessary consideration when approving leave requests and scheduling training needs);
• Ability to perform route and scheduling analysis and implement changes as needed;
• Ability to monitor fleet maintenance (preventative maintenance, warranty, etc.);
• Knowledge of Capital planning/replacement/expansion;
• Develop tools to study and evaluate potential new service (examples ‐ Waiting List and Trip Denial List);
  
• Ability to develop and plan/participate in local planning for community and regional emergencies (See Attachment 2001-1); and,
• Make decisions, in conjunction with local emergency leaders, for services/assistance during inclement weather or other emergencies – notifies appropriate news and radio outlets and employees via website and/or phone.​