North Carolina has a coordinated service delivery model that supports coverage and capacity in all 100 counties. The transit system is responsible for coordinating human service and public transportation needs in their service area. NCDOT supports and encourages the creation of regional organizations as well as connectivity with and to other transit systems.
Human Service Transportation Coordination: North Carolina’s community transportation systems are expected to provide “the maximum feasible coordination of public transportation service with transportation assisted by other Federal sources” i.e., customers with different funding sources and agencies will ride together on the same fleet vehicles.
Rural/Urban Coordination: Many of North Carolina’s traditional rural operators are finding urbanized area boundaries in their service areas. The Integrated Mobility Division (IMD) is passing through 5307 funds from these urbanized areas to traditional 5311 funding recipients.
Operating Regionally: Community transportation systems must begin planning and operating regionally to get passengers to other modes and transit services that allow them to connect with other communities beyond their service area/region.
Out-of-County Coordination to Medical Centers/VA: Many persons from the rural areas of North Carolina must go to the larger medical centers and Veteran Administration hospitals in the urban areas to get advanced medical care. As rural transit systems from contiguous service areas provide transportation to these destinations, they must avoid duplicating services and having transit vehicles from multiple systems in the medical center parking lots. Out of county service should be operated efficiently and trips should be coordinated with other community transportation providers.
An Annual Agreement or Memorandum of Understanding (MOU): These types of agreements are required between the transit systems and their agency contractors. The coordination efforts will be effectively served through a similar agreement. This agreement would include rates, expectations, shared decisions, etc.