The CLEAR Program stands for Communicate Lessons, Exchange Advice, Record. This program aims to collect Lessons Learned and Best Management Practices from Department personnel and share the information with others. Lessons and Best Management Practices are submitted by employees and are lessons that should be considered for future projects, process or guideline improvements. Submissions should look to promote or reinforce positive outcomes, and reduce or eliminate the potential for mishaps and failures.
Prior to being posted in a searchable database, these lessons and practices are vetted by the Expert Review Panel (ERP), made up of personnel in the Department who are leaders in their respective fields, and have the ability to inform and make policy changes relevant to their units or offices.
If an employee needs guidance with an obstacle they are facing in accomplishing a task or goal, the CLEAR program also aims to connect employees with the correct personnel in the Department.
To submit a lesson, idea, or request for a solution, a Department employee would go to the
CLEAR SharePoint site and fill out necessary and relevant information through an online form; the form auto‐fills some project information and attachments such as photos or documents can be included in the submission. Once the form is complete, the submission goes to the Gatekeeper in the Value Management Office. The Gatekeeper reviews the submission to make sure it is complete and relevant. The submission is then sent off to the ERP for thorough review and vetting. Once the submission is approved, it populates the database. The database is searchable by key words and further functions such as filtering by county, division, project type.
This program aims to create feedback loops within the Department between operations, maintenance, construction, design, and planning and also hopes to collect and store institutional knowledge. The program was developed by the Value Management Office in conjunction with researchers from NC State and through discussions, interviews, and surveys with personnel throughout the Department.
Refer all CLEAR submission inquiries to the CLEAR email: